The USB wireless receiver stows easily inside the mouse so there’s just one thing to carry. This thread is locked. Do you get any error message? Since you’ve already submitted a review for this product, this submission will be added as an update to your original review. Did this solve your problem? You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

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You may also try plugging in the mouse in a different port, if available. Once reported, our staff will be notified and the comment i72218 be reviewed. This site in other languages x.

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Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think. The USB wireless receiver stows easily inside the mouse so there’s just one thing to carry.

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You can also check by placing the computer in Clean boot: You can try installing the latest drivers for the mouse. Clicking on the Download Now Visit Site button above will open a eknsington to a third-party site.

What happens exactly when you try to use the mouse? Built-in power saving technology turns off the mouse when traveling, saving battery life and replacement hassle.